DNS Made Easy provides a wide range of written tutorials as well as a comprehensive knowledge base to assist clients with easy configuration of DNS and mail services.

All DNS Made Easy clients are also provided with unlimited 24/7 web ticket support. For Technical Support issues, please immediately submit a support ticket here by clicking on “Submit a Ticket” at the top of the page. Average response times vary from 15 minutes to 24 hours depending on the issue.

For the real-time status of our name servers using Pingdom, please check our external status website at http://www.dnsstatus.com.

Phone Support is provided for Corporate Membership’s during normal business hours (9AM – 6PM EST), to take advantage of this phone support please contact our sales office at +1.703.880.3095 and provide the user name of your DNS Made Easy account. All other membership levels can purchase customized phone support at a flat fee through the Purchase/Upgrade/Renew menu of your account. Once purchased, please open a support ticket with the best contact information to reach you. A technician will then give you a call.

Corporate Memberships also have the option of purchasing a dedicated phone support contract for a flat fee per year. This grants access to System Administrator live phone support through our Corporate Member only support phone number. You will be provided with a provisioned phone support contact number to use to reach an administrator at any time. Please contact sales for assistance.

If you would like to suggest an additional tutorial which should be included in our documentation, please email us at sales@dnsmadeeasy.com.